The stadium soon to be named Telus Park opened to CFL fans Friday but the facility was troubled with inadequate concessions and services. Early Saturday, CKWX News reported:
“The line-ups were too long, the toilets overflowed and some of the concessions ran out of food and beer. News1130 was flooded with complaints from angry BC Lions fans who were not impressed with the grand re-opening of BC Place…
“Sarah tells us she missed the entire 1st quarter because she was stuck in a concession line-up and when she reached the front she was told they were sold out of food and beer.”
BC Place GM Howard Crosley admitted they were short on staff, that not all employees were properly trained and needed supplies were not all delivered before the game.
“Some people didn’t know how the beer systems worked properly and we were having some difficulties with that. For a start-up, it was a little bit of a difficult situation and the fact that two-thirds of our staff was new. It’s a tough learning curve in a new live environment and we will be better tomorrow.”
|From BC Place website|
However, by Sunday, the Pavco line had been revised. Realization set in that executives don’t earn half a million bucks a year, grab 6-figure bonuses and publicly admit to making mistakes.
The new line was that no problems had been the fault of Pavco or their contractors. Chair David Podmore claimed a lot of staff members simply did not show up for work and far more fans attended than had been anticipated. The latter statement was an outright lie because BC Place knew September 27 that BC Lions ticket sales had already exceeded 40,000. They trumpeted that fact on the stadium website.
Adrian Dishington, spokesman for the stadium’s concession contractor, blamed the union for staff shortages.
“We are unfortunately governed by a union [collective-bargaining] contract..”
Yes, troubles came from low wage part-timers flogging $10.50 plastic cups of beer. The $300 an hour executives performed faultlessly.